Personal Injury Case Manager

$50,000–$65,000 annual salary · Health and dental insurance · Full-time, on-site · Initially Smithfield; permanent transition to Virginia Beach.

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Bring your bodily injury claims experience to the plaintiff side.

The Phoenix Trial Firm is seeking an experienced Personal Injury Case Manager who wants meaningful ownership of cases, direct client relationships, and the opportunity to apply real claims judgment. Current and former insurance-company bodily injury adjusters are strongly encouraged to apply, as are experienced plaintiff-side personal injury case managers.

This is a claims-focused role—not a medical-records retrieval or property-damage position. Our support team requests, follows up on, and organizes medical records and bills. You will review and analyze those materials once received while focusing on case evaluation, client communication, treatment monitoring, claim strategy, and attorney-directed negotiations.

Your role

• Manage an assigned caseload of pre-litigation personal injury matters from intake through settlement or litigation referral.
• Serve as a primary point of contact for clients and provide timely, meaningful case updates.
• Monitor treatment progress, identify treatment gaps, and address issues that could affect the claim.
• Evaluate liability, insurance coverage, causation, injuries, treatment, medical damages, and wage-loss claims.
• Review and analyze medical records and bills after they are collected by our support team.
• Prepare attorney-ready case summaries, demand support, settlement evaluations, and recommended next steps.
• Communicate professionally and strategically with insurance adjusters and assist with negotiations under attorney direction.
• Keep CasePeer notes, tasks, deadlines, and next steps accurate and current.
• Identify risk, delay, coverage concerns, or litigation issues early and escalate them promptly.

What we are looking for

• At least three years of directly relevant experience either handling bodily injury claims for an insurance carrier or third-party administrator, or managing plaintiff-side personal injury cases at a law firm.
• Strong working knowledge of liability, coverage, causation, treatment, damages, and claim valuation.
• Excellent written and verbal communication skills.
• Ability to manage multiple files, deadlines, and competing priorities without losing attention to detail.
• Strong judgment, accountability, organization, and commitment to client service.
• Ability to protect confidential information and honor all continuing obligations to prior employers.
• Bachelor’s degree preferred; equivalent directly relevant experience will be considered.

Preferred, but not required

• Experience with moderate- or high-exposure bodily injury claims.
• Virginia personal injury claims and contributory-negligence principles.
• UM/UIM claims, policy-limits demands, disputed liability, treatment gaps, or complex causation.
• CasePeer or comparable case-management software.

Compensation and benefits

• $50,000–$65,000 annual salary, based on directly relevant experience.
• Health insurance.
• Dental insurance.
• Full-time, on-site, Monday–Friday schedule.

Location

Virginia Beach will be the permanent location for this position. This full-time, on-site role will initially report to our Smithfield office. Once The Phoenix Trial Firm’s Virginia Beach office opens, the position will permanently transition to Virginia Beach. Applicants must be able to commute to Smithfield during the initial period and to Virginia Beach after the transition. The anticipated transition schedule will be discussed during the interview process.

This role does not independently provide legal advice, accept settlements, or bind the firm or its clients. Settlement activity is conducted under attorney supervision and authorization.

How to apply

Use our application form to submit your résumé, describe your directly relevant bodily injury claims experience, and confirm your availability for the location transition described above.

Apply for this role